Refunds

The policy

If a package is not what you wanted, email support@readbackenglish.com within 14 days of buying it and we refund it in full. You do not have to give a reason, and we will not ask for one. There is no form.

The refund goes back to the card you paid with, through Stripe, and usually lands within a few working days. How long it then takes to appear is your bank, not us.

What happens to your access

A refunded package stops being yours. Access to its lessons ends when the refund is processed, and your account and progress stay as they are — if you buy it again later, you pick up where you left off.

After fourteen days

Ask anyway. If the material was broken, mis-described, or you were charged twice, we refund it whenever you tell us. Outside that, past 14 days it is at our discretion, and we would rather refund you than argue with you.

Your statutory rights

This policy sits on top of the rights you have by law where you live, and it does not replace them. Where the law gives you more than 14 days or a stronger remedy, the law wins.