Terms of sale and use

Who you are contracting with

Readback English is the trading name under which this material is sold. The selling entity, its address and its country of establishment are shown at checkout and on your receipt.

Questions about anything on this page go to support@readbackenglish.com.

What you are buying

A package is a one-time purchase of a personal, non-transferable licence to stream its lessons for your own study, for as long as we run the service. There is no subscription and no recurring charge.

All-Access includes every package we have published and any package we publish in the twelve months after your purchase. Access to a package you hold does not expire.

• One account, one person. Do not share your sign-in link or your account.
• Personal study only — not classroom, airline or training-organisation use without a written agreement with us.
• Do not download, re-record, redistribute, resell or publish the audio or the transcripts.
• Do not scrape the site or automate access to the lesson files.

Your account

Sign-in is by a six-digit code sent to your email address, so the address you give must be one you control. Anyone who can read that mailbox can reach your account.

We can suspend or close an account that is shared, resold, or used to copy the material, and we can decline to sell to anyone. If we close your account for a reason that is not your doing, we refund what you paid for anything you can no longer use.

Price and payment

Prices are shown in US dollars and are charged by Stripe. Any tax is calculated at checkout. We never see or hold your card details.

Prices change; the price you paid is the price on the receipt, and a later change does not affect a package you already own.

Refunds

Fourteen days, no questions asked. The full policy is on the refunds page, and it is part of these terms.

The material changes

We add, re-record, correct and retire lessons. A package you have bought stays available to you, but its exact contents can change as errors are found and fixed. If we retire a package entirely within twelve months of your buying it, we refund it.

What we do not promise

We promise the material exists, plays, and is what the pricing page describes. We do not promise a result. Language proficiency is assessed by people we have nothing to do with, against criteria set by your authority, and no amount of practice material can commit them to anything.

The service is provided as it is. We do not promise uninterrupted availability: it runs on third-party infrastructure and it will occasionally be down.

Safety

This is study material about language. It is not operational guidance, and it must not be used as a source of procedure, phraseology, clearance or performance data in real operations. If something here contradicts your operator, your authority or a current publication, they are right and we are wrong.

Liability

Where the law allows us to limit it, our total liability to you for anything connected with this product is limited to what you paid us for it. Nothing here limits liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not let us limit.

Changes to these terms

We can change these terms for future purchases. The terms that apply to a purchase are the ones published on the day you bought it, and the date at the top of this page is how you tell.

Governing law

These terms are governed by the law of the seller country of establishment shown at checkout. If you buy as a consumer, the mandatory consumer-protection rules of the country you live in still apply to you, whatever this page says.